Course Overview

Course: Generation Gaps

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

 

The Generation Gaps course will help participants understand the various generations present at work, and understand what motivates them and dealing with them on a daily basis. Both the young and older worker will have many ideas to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.

generation-gaps

Recommended Book

Course Objectives

  • History behind generation gaps
  • What are traditionalists
  • What are baby boomers
  • What are Generation Xers
  • What are Generation Yers
  • Differences between each type of generation
  • Finding common ground among the generations
  • Conflict management
  • Leveraging the benefits of generation gaps at work
workshop-objectives

Course Outline

Module One: Getting Started

  • Course Objectives

Module Two: History 

  • What Generations Exist in the Workplace
  • What Defines a Generation?
  • What This Means In Our Workplace?

Module Three: Traditionalist

  • Their Background
  • Their Characters
  • Their Working Style

Module Four: Baby Boomers

  • Their Background
  • Their Characters
  • Their Working Style

Module Five: Generation X"s

  • Their Background
  • Their Characters
  • Their Working Style

Module Six: Generation Y"s (Millennial)

  • Their Background
  • Their Characters
  • Their Working Style
Module Seven: Differentiations Between Generations

  • Background
  • Attitude
  • Working Style
  • Life Experience

Module Eight: Finding Common Ground

  • Adopting A Communication Style
  • Creating An Affinity Group
  • Sharing Knowledge

Module Nine: Conflict Management (I)

  • Younger Bosses Managing Older Workers
  • Avoid Turnover with a Retention Plan
  • Breaking Down the Stereotypes

Module Ten: Conflict Management (II)

  • Embrace The Hot Zone
  • Treat Each Other As A Peer
  • Create a Succession Plan

Module Eleven: The Power of 4

  • Benefits of Generation Gaps
  • How to Learn From Each Other
  • Embracing the Unfamiliar

Module Twelve: Wrapping Up

  • Words from the Wise
  • Course Review
  • Lessons Learned
  • Completion of Action Plans and Evaluations
Duration: 2-3 hours

 

Target Audience: HR Managers & Personnel

 

Price: FREE

NOTE: To qualify for your official BestCorporateAcademy certificate you must study and complete all modules and score 80% or higher before you can purchase your certificate.