Course Overview

Course: Administrative Office Procedures

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.

 

With our Administrative Office Procedures course, you will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company's vision and its everyday operations.

administrative-office-procedures

Recommended Book

Course Objectives

  • Organize a binder
  • Develop procedures
  • Prepare checklists
  • Understand succession planning
  • Collect the correct tools
workshop-objectives

Administrative Office Procedures Course Outline

  • Module One: Getting Started

    • Course Objectives

    Module Two: Why Your Office Needs Administrative Procedures

    • Business Continuity
    • Succession Planning
    • Internal and External Audit Requirements
    • Recovery Planning
    • Case Study
    • Module Two: Review Questions

    Module Three: Gathering the Right Tools

    • Binder
    • Section Divider
    • Sheet Protectors
    • Cover to Cover Binders
    • Case Study
    • Module Three: Review Questions

    Module Four: Identifying Procedures to Include

    • Tracking Tasks for Some Days
    • Reach Out to Other Employees for Feedback/Ideas
    • Write Down Daily Tasks
    • Keep Track Using a Spreadsheet
    • Case Study
    • Module Four: Review Questions

    Module Five: Top Five Procedures to Record

    • Use a Template to Stay Consistent from Track to Track
    • Be as Detailed as Possible
    • Use Bullet Points Instead of Paragraphs
    • Ask Someone to Execute the Procedure
    • Case Study
    • Module Five: Review Questions

    Module Six: What to Include in Your Binder (I)

    • Phone Etiquette
    • Business Writing
    • Effective Time Management
    • Creating Meeting Arrangements
    • Case Study
    • Module Six: Review Questions
    Module Seven: What to Include in Your Binder (II)

    • Policy on Absences
    • Breaks
    • Salaries
    • Benefits
    • Case Study
    • Module Seven: Review Questions

    Module Eight: Organizing Your Binder

    • Create a Table of Contents
    • List Each Section (e.g. Accounting)
    • List Procedures in that Section
    • Keep Binder Updated with any New Changes
    • Case Study
    • Module Eight: Review Questions

    Module Nine: What Not to Include in the Procedure Guide

    • Passwords
    • Identify Other Confidential Information Via Your Employer
    • Store Information in a Separate Folder Outside of the Guide
    • Find a Secure Location to Store
    • Case Study
    • Module Nine: Review Questions

    Module Ten: Share Office Procedure Guide

    • Give Guide to Boss/Executive to Review
    • Inform Office Personnel of Procedure Guide
    • Place Guide in a Visible Area
    • Allow Office Personnel to Express Improvements/Updates if Needed
    • Case Study
    • Module Ten: Review Questions

    Module Eleven: Successfully Executing the Guide

    • Create a One Hour Meeting/Seminar for Employees
    • Stay Consistent with Procedures
    • Make Employees Aware of any Updated Changes
    • Keep Open to Improvements
    • Case Study
    • Module Eleven: Review Questions

    Module Twelve: Wrapping Up

    • Words from the Wise
    • Review of Parking Lot
    • Lessons Learned
    • Completion of Action Plans and Evaluations
Duration: 2-3 hours

 

Target Audience: Adminstrators

 

Price: FREE

NOTE: To qualify for your official BestCorporateAcademy certificate you must study and complete all modules and score 80% or higher before you can purchase your certificate.