Workshop Overview

Anger Management

Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish in your personal and professional life.

 

Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management workshop will help teach participants how to identify their anger triggers and what to do when they get angry.

Handling a Difficult Customer

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Workshop Objectives

  • Understand anger dynamics in terms of the anger cycle and the fight and flight theory.
  • Know common anger myths and their factual refutations.
  • Know the helpful and unhelpful ways of dealing with anger.
  • Understand the difference between objective and subjective language.
  • Know tips in identifying the problem.
  • Express a feeling or position using I-messages.
  • Negotiation and solution-building.
  • Reflect on one’s hot buttons and personal anger dynamics.
  • Learn and practice de-escalation techniques.
workshop-objectives

Anger Management Course Outline

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • Workshop Objectives

Module Two: Understanding Anger

  • The Cycle of Anger
  • Understanding Fight or Flight
  • Common Myths About Anger

Module Three: Do's and Don'ts

  • Unhelpful Ways of Dealing with Anger
  • Helpful Ways of Dealing with Anger

Module Four: Gaining Control

  • A Word of Warning
  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Blowing off Some Steam

Module Five: Separate the People from the Problem

  • Objective vs. Subjective Language
  • Identifying the Problem
  • Using "I" Messages

Module Six: Working on the Problem

  • Using Constructive Disagreement
  • Negotiation Tips
  • Building Consensus
  • Identifying Solutions
Module Seven: Solving the Problem

  • Choosing a Solution
  • Making a Plan
  • Getting it Done

Module Eight: A Personal Plan

  • Understanding Hot Buttons
  • Identifying Your Hot Buttons
  • A Personal Anger Log

Module Nine: The Triple A Approach

  • Alter
  • Avoid
  • Accept

Module Ten: Dealing with Angry People

  • Understanding the Energy Curve
  • De-Escalation Techniques
  • When to Back Away and What To Do Next

Module Eleven: Pulling it All Together

  • Process Overview
  • Putting it Into Action

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Duration: 2 Days

 

Target Audience: All

For more information or to reserve your spot in this workshop, please Contact Us »